small-medium enterprise

Do you know where your business process problems are? Do you know where you can maximise efficiencies through systems automation?

This comprehensive audit is conducted by a qualified business analyst who will perform an in-depth analysis of your current business systems and identify opportunities for improvement. You'll receive a written report outlining an action plan for how to move your business forward, clearly outlining a benefits realisation programme, and when those benefits will be realised against the investment required.

Systems covered include strategic planning, financial management, sales and marketing, operations, supplier and inventory management, customer relationship management, staff management, IT and administration.

Meet with other small business owners to share experiences and support one another through interactive business development workshops. Workshop content is tailored to suit the needs of the group, and can cover topics such as enhancing customer experience to keep them coming back, improving staff moral, and innovation.

We first focus on understanding your current business procedures and workflow and we listen to your business concerns and challenges. We then analyse these processes and issues against best practice to determine where improvements, enhancements or the application of technology can increase effectiveness, improve bottom line impact and resolve issues.

The solutions we propose are aligned with your core business objectives and strategic direction. Examples of areas where we can assist include the establishment of new departments with proper policies, procedures and workflow in place, and management of business development projects from design to implementation and hand over to Business As Usual (BAU) teams.

To achieve the desired results we perform activities such as workshop facilitation, process modelling, information modelling and impact analysis, and we utilise a range of skills and experience including knowledge of industry best practices, business process re-engineering, use case analysis, modelling tools and diagramming techniques.

The professional advice and assistance we provide will have a positive impact your organisation by:

• streamlining and automating business processes,
• enabling growth and expansion, without the extra workload on key personnel,
• allowing your organisation to take on more quality people and develop a programme to retain them,
• increasing your market share, and
• improving productivity and your bottom line.

We can also assist you to:

• prepare your business for franchising,
• work smarter, not harder, so you have more time to pursue other interests, and

• allow you more opportunities to work 'on', rather than 'in' your business.

Our proven human resource planning and management services ensure you have the right people in the right roles. By using DiSC® analysis techniques, we determine 'preferred working patterns' and match the best candidates to vacant positions. This ensures new employee satisfaction and longevity, which will ultimately increase your return on human capital investment.

The tools we use are also useful for fine-tuning your current roles and responsibilities to get the best out of your existing staff, to improve moral and reduce staff turnover. We also run training workshops based on DiSC® theory to enhance the flow of communication and information within your organisation.

Receive dedicated, personal attention with a structured three month business development support program. Fortnightly sessions with the Business Consultant will guide you through the establishment and implementation of an action plan for accelerating your business.

• Session 1 - information gathering, diagnosis and action planning
• Session 2 - review action plan and goal setting
• Session 3-5 - review progress, address challenges, confirm next steps
• Session 6 - assess progress and future direction

Take advantage of the opportunity for team building by including your staff in business coaching sessions. In addition to having your staff working with you to address business challenges and opportunities, the structure and dynamics of your team can be formally assessed by the Business Consultant using DiSC® tools to ensure your team is performing to it's fullest potential.

For further information about how ZiBiz could assist with your business development projects, please phone 02.9969.6973 or email info@zibiz.com.au.